Return Policy

We are committed to providing quality products to our customers. If you receive products from that do not meet your expectations, simply return the gently used products within 30 days of receipt. At this time, we are unable to offer exchanges. Items purchased on cannot be returned or exchanged at retailers that sell Laura Mercier Cosmetics.

When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for refund.

Please visit to begin the return process. Follow the prompts for your return and upon completion, a QR code will be generated. Package your return and upon scanning the QR code at your local drop off location, your return will be initiated. 

You may drop off your return package at any FedEx location, including FedEx Offices, FedEx Authorized ShipCenter® and FedEx World Service Center® locations. You may track your return package at using the tracking number provided in your account. For further help, please contact our Customer Care team for a replacement.

Once your return package has been scanned by the carrier, please allow up to 10 business days for your refund to reflect on your statement. Credit will be issued to the original form of payment for the amount of the item plus sales tax. All eGift card refunds will be processed to a new eGift card that will be sent to the customer’s original email. Shipping and handling charges are not included in refunds. You will receive a Return Confirmation Email once your refund has been processed.

PLEASE NOTE: Only items purchased on will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.