Let’s Have a Chat!

You’ve got five unique ways to talk with us in real time.
Monday–Thursday 9am–9pm ET, Friday 9am–6pm ET

15-Minute Artist
Video Consultation

Learn a technique or
perfect a makeup look.

Laura Mercier's Global Artists and Education Experts are here for you to help solve any of
your burning beauty questions in a complimentary 15-minute video consultation.


Live chat with our Artists

Tap into their years of expertise!

Want a product or shade recommendation? Have a question about application, or the best formula for your complexion? Our Artists are on call and always here for you.


Chat with our Order Tech Team

Questions about your order?

From shipping to delivery to returns, our Order Tech Team is happy to assist. Simply have your order number ready and we’ll take care of your questions quickly and efficiently.


Send us a text

The help you need, on-the-go!

Now you can text with us! All artistry and order-related questions can be answered from the comfort and convenience of your phone.
Send us an SMS* now at (888) 981-8578
OR text us from your iOS device.


*Message & data rates may apply.

We email, too

And we’d love to hear from you!

Our Live Chat agents are available Monday–Thursday 9am–9pm ET, Friday 9am–6pm ET. If you have product or order questions and can’t connect with a Live Chat agent, email us at contact_us@lauramercier.com and we’ll happily address your concerns.