Live Chat | Laura Mercier

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Let’s Have a Chat!

You’ve got five unique ways to talk with us in real time.
Monday–Saturday 9am–11pm ET

30-Minute Artist
Video Consultation

Learn a technique or
perfect a makeup look.

Laura Mercier's Global Artists and Education Experts are here for you to help solve any of
your burning beauty questions in a complimentary 15-minute video consultation.

Chat with Customer Care Team

Questions about your order?

From shipping to delivery to returns, our Customer Care Team is happy to assist. Simply have your order number ready and we’ll take care of your questions quickly and efficiently.

We email, too

And we’d love to hear from you!

Our Live Chat agents are available Monday–Saturday 9am–11pm ET. If you have product or order questions and can’t connect with a Live Chat agent, email us at contact_us@lauramercier.com and we’ll happily address your concerns.