Changing or Canceling Your Order
If you realize a mistake has been made on your order, please call us right away at (888) 637-2437/MERCIER for assistance. Once an order has been sent to the warehouse for processing, it may not be changed or cancelled. For more information on returns, please visit our Returns Policy.
- Information About Returns
- Information About Shipping
- Checkout
- Offer Codes
- Privacy Policy
- Managing An Account
- Out of Stock Items
- FAQs
- AfterPay FAQs
- Gift Packaging
- eGift Cards
- Where's My Order?
- Changing/Canceling Orders
- Terms & Conditions of Sale
- Photo Sharing Terms & Conditions
- Order Discounts
- COVID-19 FAQs
Need Help?
If you have any question or need help with your account, you may Contact Us to assist you.
Customer Care (United States)
Monday to Saturday
9:00 AM - 11:00 PM ET
Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.
