Changing or Canceling Your Order
If you realize a mistake has been made on your order, please reply back to your email confirmation with the correction or request for cancellation. Once an order is in shipping status, it may not be changed or cancelled. In addition to emailing our orders department, you may also contact us by telephone at (888) 637-2437/MERCIER for assistance.
Need Help?
If you have any question or need help with your account, you may Contact Us to assist you.
Customer Care (United States)
Monday to Sunday
9:00 AM - 12:00 AM EST
Laura Mercier
(888) 637-2437
Customer Care (UK and Europe)
Monday to Friday
9:00 AM - 5:00 PM GMT
Laura Mercier
+44 (800) 668-1669
