Need Help?

If you have any question or need help with your account, you may Contact Us to assist you.

Customer Care (United States)

Monday to Saturday
9:00 AM - 11:00 PM ET
Laura Mercier
(888) 637-2437

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

COVID-19 FAQs

Answers

01. Can I place an order? Will the package be delivered?

Yes. However, please keep in mind that we have made adjustments in our supply chain operations due to the COVID-19 pandemic and our efforts to ensure the safety of our teams. This has resulted in some delivery and processing delays beyond our normal timeframes. We may also have more items out of stock or with low inventory as a result. Upcoming new product launches may also be delayed.
 

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02. What are you doing at the warehouse to ensure my order and items are safe? How are you maintaining a safe and clean work environment?

We have been diligent in ensuring the safety of our team and are following all government guidelines. As a result, not all of our warehouses are operating. Our third-party partner locations have implemented enhanced cleaning and sanitation processes as well as social distancing protocols including such measures as setting up hand sanitizing stations, implementing structured shifts and schedules and increasing cleaning staff and frequencies.
 

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03. How do you ensure the safety of your warehouse employees?

In addition to committing to provide a safe and clean work environment, our third-party partner is also taking additional safety measures such as establishing check-ins at entry points and common areas, providing access to protective wear and temperature readers as well as offering education on health and safety.
 

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04. Is it safe to receive orders?

Yes. For up-to-date guidance on packages, please refer to the CDC website.
 

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05. Is it possible to reduce contact with drivers when they deliver my order?

Yes. At this time, we do not require a signature upon delivery and your package will be left at your address. You do not need to meet the delivery carrier.
 

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06. What if I cannot return my purchase/order within the timeframe outlined in the return policy?

If you are unable to complete your return within the timeframe, we will work together to modify our return policy and do what’s best for our customers during this time.
 

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07. What will happen to your employees while the stores and other operations are closed?

Where possible, our teams are operating remotely. If they are unable to work remotely, we are continuing to pay employees pursuant to company policy.
 

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08. Has Laura Mercier donated or contributed to support those affected negatively by COVID-19?

To help combat the COVID-19 pandemic, Shiseido Americas, the parent company of Laura Mercier is producing thousands of bottles of hand sanitizer for distribution to high-need medical institutions and facilities in our region. Under its Beauty of Helping Others social impact initiative, Shiseido Americas and its portfolio of beauty brands are committed to serving our communities during this unprecedented challenge.
 

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Need Help?

If you have any question or need help with your account, you may Contact Us to assist you.

Customer Care (United States)

Monday to Saturday
9:00 AM - 11:00 PM ET
Laura Mercier
(888) 637-2437

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.