Hello Cynthia,
Thank you for your honest feedback on our Caviar Tightline Eyeliner. We're so sorry to hear that you feel the product ran out too quickly and that it's not meeting your expectations for longevity, especially given the price point.
When you invest in a premium product, you want to feel confident that you're getting good value. Unlike our Caviar Stick Eye Colours that twist up to reveal more product, the Tightline Eyeliner is designed as a precision tool with a specific amount of product, but we hear you that this wasn't as clear as it should have been.
We really appreciate you mentioning that you were using it correctly and even less than shown in our application videos. Your feedback about the product longevity is valuable to us and helps us understand how our customers are experiencing our products in their daily routines.
We do offer free returns and exchanges for products purchased on our website within 30 days of receipt, and we want you to be completely happy with your Laura Mercier products.
Thank you for taking the time to share your experience with us and for giving our Caviar Tightline Eyeliner a try.
Warmly,
Laura Mercier Artistry Team