01. Where can I shop and earn points?
02. How can I earn points for product reviews? How can I earn points without making a purchase?
03. How do you know when I completed an activity? How are my points tracked?
04. If I forget to sign into my account before I make an online purchase or complete an activity, can you add points to my account?
05. How can I redeem my points for rewards?
06. When do my points expire?
07. How do I become eligible for a new tier/status?
08. When will I receive my premiere VIPs Welcome Gift?
09. Will I be charged for shipping when redeeming my Birthday Gift, Welcome Gift, Anniversary Gift or Reward Product online?
10. When will I receive my Birthday Gift?
11. Where can I find the program’s Terms & Conditions?
Answers
01. Where can I shop and earn points?
You can earn Laura Mercier Mercier Muses Points when you shop on LauraMercier.com or make a purchase through Customer Service.
02. How can I earn points for product reviews? How can I earn points without making a purchase?
You can earn Points by participating in a variety of activities. These activities include creating an account and signing up for SMS and email.
You can also earn Points for product reviews by leaving a review using the email you receive after your purchase on www.lauramercier.com prompting you to leave a review. Please note, that if you leave a review on www.lauramercier.com without going through this email you will not receive points for this activity.
03. How do you know when I completed an activity? How are my points tracked?
In order to earn Points for each activity you must be logged into your LauraMercier.com account and then click on the appropriate links and activities. Points will appear either immediately or may take up to 48 hours depending on the activity completed.
04. If I forget to sign into my account before I make an online purchase or complete an activity, can you add points to my account?
Please always sign into your online account before you checkout to ensure you earn Points for activities as a Laura Mercier Mercier Muses member.
For purchases, as long as you check out using the email associated with your loyalty account, you will still earn Points for that purchase.
05. How can I redeem my points for rewards?
You can redeem Points for a variety of rewards by logging into your LauraMercier.com online account and navigating to the Mercier Muses tab.
06. When do my points expire?
Points will expire twelve months after your last purchase. You will receive an email notification when your Points are nearing expiration.
07. How do I become eligible for a new tier/status?
New Laura Mercier Mercier Muses are automatically enrolled as Flawless Fans Tier Members. If you earn 250 Points in a calendar year (January 1 – December 31) you will be elevated to a Caviar Collective Tier Member. If you earn 750 points in a calendar year, you will be elevated to a Première VIPs Tier Member. You will receive an email notification each time your tier status is updated.
8. When will I receive my premiere VIPs Welcome Gift?
If you receive a Première VIPs welcome gift, this reward will appear in your cart. It will appear the month of your entry of being a Première VIPs member.
9. Will I be charged for shipping when redeeming my Birthday Gift, Welcome Gift, Anniversary Gift or Reward Product online?
Our normal Shipping Policy applies when you redeem your reward or gift online. A gift or reward cannot be redeemed alone and must be included with an order when redeeming on LauraMercier.com.
10. When will I receive my Birthday Gift?
All Mercier Muses members are eligible for their birthday gift during their birthday month. The birthday gift will appear in your cart on LauraMercier.com for the duration of your birthday month. To receive your birthday gift, you may place an order online, in which case it will automatically be added to your order. Your Promotion Code will be listed with the gift in your cart on LauraMercier.com and will also be sent to you in an email during your birthday month.
If you join the Laura Mercier Mercier Muses Program during your birthday month, your birthday gift will not be available for 24-48 hours from the time of enrollment, so please check your cart on LauraMercier.com 24-48 hours from the time you joined.
If you do not see your birthday gift in your cart on LauraMercier.com or have not received your Promotion Code, please contact Customer Service at (888) 637-2437.
11. Where can I find the program’s Terms & Conditions?
You can find the program's Terms & Conditions here.