Hello Janice,
Thank you for taking the time to share your feedback on our Caviar Stick Eye Shadow Matte Mini in Au Naturel. We're so glad to hear you love the product itself, but we sincerely apologize for the frustration you've experienced with the applicator mechanism on both of your recent purchases.
This is definitely not the quality experience we want for our customers, especially when you're having to replace a product due to a similar issue. The retractable mechanism should function smoothly throughout the life of the product, and we understand how disappointing it must be to encounter this problem after just one use.
We want to make this right for you and ensure you can enjoy this beautiful shade without any application issues. Our Customer Service team would be happy to assist you with a replacement or return for both products. We offer free returns on all products purchased on our site within 30 days of receipt, and we'd love to help you get a Caviar Stick that functions as it should.
We truly appreciate you bringing this to our attention, and we'll be sure to pass your feedback along to our product development team.
Thank you for your patience and for giving our products another try despite the initial issue.
Warmly,
-Laura Mercier Artistry Team