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If you have any question or need help with your account, you may Contact Us to assist you.

Customer Care (United States)

Monday to Saturday
9:00 AM - 11:00 PM ET

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

Frequently Asked Questions

Answers

01. Does Laura Mercier Cosmetics test on animals or are your products vegan?

Laura Mercier does not test on animals nor do we ask others to test on our behalf, except where required by law. Laura Mercier is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards.

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02. Does Laura Mercier offer a discount program for Professional Makeup Artists?

We do offer a 40% discount to professional makeup artists within the United States. If you would like to become a member of the Laura Mercier Professional Makeup Artist please find more information here.

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03. Do your products contain animal ingredients?

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. We do use animal bi-products, such as lanolin and beeswax, in some of our products. For a complete list of ingredients for a product, please click on the ingredients tab on the product's detail page.

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04. Do you accept international orders?

We currently do not ship orders outside the United States. However, you may make a purchase with an international credit card if the order is shipping to an address within the United States. Your international credit card's issuing bank must support address verification, and the street address and zip code for the billing address must match the current address on file for the card in order for your order to process.

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05. How can I get Laura Mercier samples?

You have the option to select 2 deluxe samples with every order on lauramercier.com. We do not mail samples directly to customers. To test different colors on your skin, please contact your local Laura Mercier counter.

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06. Where can I look up the ingredients for each product?

You can find the full list of ingredients for each Laura Mercier product on its respective product page on lauramercier.com. You can also Chat Live with an Artist to ask further questions.

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07. Do you ship to military address or the US Protectorates?

Currently, all items may be shipped to a military (APO/FPO) address or a U.S. Protectorate (Puerto Rico, American Samoa, Guam, U.S. Virgin Islands, and the Commonwealth of the Northern Mariana Islands) except for items that are considered hazardous material (hazmat), including those that contain alcohol.

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08. What is your return policy?

We are committed to providing quality products to our customers. If you receive products from lauramercier.com that do not meet your expectations, simply return the gently used products with the receipt within 30 days of purchase. Please notate on the front side of your receipt the reason for your return and send the product(s) back to us using prepaid and insured shipping methods. Empty containers will not be accepted for refund. Processing time for returns takes up to 10 business days from the date the return is received.

Items purchased on lauramercier.com cannot be returned or exchanged at retailers that sell Laura Mercier Cosmetics.

You can return your purchase made on lauramercier.com to the address below.

LauraMercier.com Returns
700 Commerce Parkway West
Greenwood, IN 46143

For additional information, please contact us at 1-888-637-2437/MERCIER

PLEASE NOTE: Only items purchased on lauramercier.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.

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09. Do your products contain parabens?

Some Laura Mercier products do contain Parabens. Parabens are preservatives and have been commonly used in consumer products for many years. Paraben use in cosmetics is fully permitted by regulatory authorities in Japan, Asia, the US and Europe. Preservatives, including Parabens, are necessary in cosmetics to prevent product deterioration. They play an essential role in ensuring the quality of cosmetic products and the safety of the consumers who use them.

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10. Do you have products that contain talc?

Yes, some Laura Mercier products contain Talc. Talc is commonly used as an ingredient in not only cosmetics, but also pharmaceuticals and food products. For many years it has been used safely around the world.

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11. How can I order from Laura Mercier?

You can order from Laura Mercier by shopping online at www.lauramercier.com, or by telephone at 888-637-2437 (888-MERCIER).

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12. Are your products safe for pregnant women?

We take the safety of our products very seriously and are confident about the safety of the ingredients we use in our products. However, we recommend that you consult your physician to determine whether a product you are currently using is safe for you during pregnancy.

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13. Are your products gluten free?

Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, we do not claim that any of our products are gluten free, as they are processed in manufacturing plants where products containing gluten ingredients are also made.

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14. How can I get an exclusive virtual consultation with Laura Mercier Artists?

Want a product or shade recommendation? Have a question about application, or the best formula for your complexion? Our Artists are always here for you. Schedule your exclusive consultation here.

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15. What is ShopRunner FREE 2-day?

ShopRunner offers free 2-day shipping to their members on Shiseido.com. ShopRunner Members simply sign into their ShopRunner account, and ShopRunner FREE 2-Day will automatically be selected as the default shipping method for eligible items on Laura Mercier.

Sign up today! Learn more about ShopRunner.

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Need Help?

If you have any question or need help with your account, you may Contact Us to assist you.

Customer Care (United States)

Monday to Saturday
9:00 AM - 11:00 PM ET

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.