Need Help?

If you have any question or need help with your account, you may Contact Us to assist you.

Customer Care (United States)

Monday to Saturday
9:00 AM - 11:00 PM ET
Laura Mercier
(888) 637-2437

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

Afterpay FAQs

What is Afterpay?

Afterpay is a service that allows us to offer you the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

How do I use Afterpay?

Shop at lauramercier.com as usual. At checkout, choose Afterpay as your payment method. You will then be directed to the Afterpay website to register and provide payment details (Visa or MasterCard only). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order. It’s that easy. Please note, your order total must be between $35 and $1000 in order to use this service.

Where can I use Afterpay?

Afterpay can only be used on purchases made on lauramercier.com. Afterpay cannot be used as a form of payment for purchases in any of our retailer boutiques.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. Three remaining payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log in to your Afterpay account at any time to view your payment schedule or make a payment before the next due date.

What if I can’t pay an Afterpay installment?

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within seven days. Late fees will not exceed 25% of the total order.

Please see Afterpay’s Payment Purchase Agreement here.

When will my items be delivered if I use Afterpay?

Like any lauramercier.com order, Afterpay orders are delivered within our standard shipping time frames. Free standard shipping is available for orders over $65. Visit our Shipping FAQ for more information.

Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your order must be between $35 and $1,000 to use Afterpay on lauramercier.com.

Can I use another form of payment with Afterpay?

Visa and MasterCard are the only accepted forms of payment when using Afterpay.

How do I return or exchange an item purchased with Afterpay?

We do not honor exchanges (with or without Afterpay), however any order purchased with Afterpay can be returned within 30 days for a refund.

Where can I find out more about Afterpay?

Visit the Afterpay website here for a comprehensive list of FAQs. View Afterpay’s Privacy Policy here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at 855-289-6014 or use the contact form here.

BACK TO THE TOP

Need Help?

If you have any question or need help with your account, you may Contact Us to assist you.

Customer Care (United States)

Monday to Saturday
9:00 AM - 11:00 PM ET
Laura Mercier
(888) 637-2437

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.