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frequently asked questions

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Frequently Asked Questions

  1. Question: How do you pronounce nyakio™?
  2. Question: Do you charge sales tax in my state?
  3. Question: What does nyakio™ mean?
  4. Question: Do you accept international orders?
  5. Question: How do I check the status of my order?
  6. Question: What methods of payment do you accept?
  7. Question: What if I don’t feel comfortable providing my credit card information online?
  8. Question: What is your return policy?
  9. Question: What is your return policy?
  10. Question: Where can I look up the ingredients for each product?
  11. Question: Do you charge sales tax in my state?
  12. Question: How can I get Laura Mercier samples?
  13. Question: Does Laura Mercier offer a discount program for Professional Makeup Artists?
  14. Question: Do you accept international orders?
  15. Question: Where can I purchase nyakio™ products?
  16. Question: How can I contact you?
  17. Question: Do you perform testing on animals?
  18. Question: How can I get samples of your products?
  19. Question: Are your ingredients from Africa?
  20. Question: Are your products non-toxic?
  21. Question: Are your products organic?
  22. Question: Are your products edible?
  23. Question: Where can I find your ingredient list?
  24. Question: Are your ingredients harvested from a sustainable farm?
  25. Question: Is your packaging recyclable?
  26. Question: What is a Kola Nut?
  27. Question: What is the significance of Kenyan Coffee?
  28. Question: How can I apply for a position or see a list of available jobs?
  29. Question: Who can I contact at nyakio for a donation request?
  30. Question: How can I apply for a position at Laura Mercier or see a list of available jobs?
  31. Question: Does your foundation contain SPF?
  32. Question: Can I get a consultation or get one of your makeup artists to apply makeup for me at an event?
  33. Question: How can I order from Laura Mercier?
  34. Question: Where can I send my Tweezerman Tweezers to be sharpened?
  35. Question: Do your brushes have a lifetime guarantee?
  36. Question: Do you ship to military address or the US Protectorates?
  37. Question: Do all of your products that contain an SPF protect against both UVA and UVB rays?
  38. Question: Who can I contact at Laura Mercier for a donation request

1. Question: How do you pronounce nyakio™?

Answer: Neh-kay-oh

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2. Question: Do you charge sales tax in my state?

Answer:

We are required to by law to collect sales tax in all states where we have a presence, which includes stored goods and employees.

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3. Question: What does nyakio™ mean?

Answer: nyakio™ is the founder’s name. She is named after her paternal grandmother. Nyakio Kamoche means “hard working woman in the sunshine” in Kikuyu, a Kenyan language.

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4. Question: Do you accept international orders?

Answer:

We currently do not ship orders outside the United States; however, you may make a purchase with an international credit card if the order is shipping to an address within the United States.

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5. Question: How do I check the status of my order?

Answer: If you have a registered account, you can click here to view your order status. If you do not have an account, you can call us at 1-888-9NYAKIO (1-888-969-2546) or email us contact_us@nyakio.com.

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6. Question: What methods of payment do you accept?

Answer: We currently accept Visa, MasterCard and American Express. Credit Card Logo

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7. Question: What if I don’t feel comfortable providing my credit card information online?

Answer: You may submit your order via telephone at 1-888-9NYAKIO (1-888-969-2546).

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8. Question: What is your return policy?

Answer:

Products can be returned to us for any reason, whether used or unused, within 30 days of purchase. Only products that have been purchased through our website, www.lauramercier.com, or our toll free number, 888-637-2437, can be returned for a refund or exchange. Items purchased at a retail location may only be returned to that retail location. We will not accept these items for exchange, and cannot issue a refund for items purchased at one of our retailers.

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9. Question: What is your return policy?

Answer: Products purchased through our site or our toll free number can be returned to us for any reason, whether used or unused, within 30 days of purchase, for refund or exchange, following the instructions on the invoice. Please note: you are responsible for return shipping costs.

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10. Question: Where can I look up the ingredients for each product?

Answer:

Each product on our web site has an ingredient list on the product page. On the product detail page, click on the ingredients tab for a complete list of ingredients.

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11. Question: Do you charge sales tax in my state?

Answer: We are required by law to collect sales tax in all states where we have a presence, which includes stored goods and employees.

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12. Question: How can I get Laura Mercier samples?

Answer:

You have the option to select samples with every order on lauramercier.com. We do not mail samples directly to customers. To test different colors on your skin, please contact your local Laura Mercier counter.See our Stores and Locations to find the counter nearest you.

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13. Question: Does Laura Mercier offer a discount program for Professional Makeup Artists?

Answer:

We do offer a 40% discount to professional makeup artists within the United States. If you would like to become a member of the Laura Mercier Makeup Artist Discount Program and you are a working professional makeup artist, please email us with at least two forms of the following ID:

*Agency Representation: Have agency fax a roster list on company letterhead or provide link to agency website
*Film or Television Experience: Fax crew list with name credited as a makeup artist on set.
*Tear sheets with name credit
*Copy of your Union Card

(Drivers Licenses, Business Cards and Educational Certificates are NOT acceptable forms of ID)

Please send this information to the attention of:
Professional Makeup Artist Program
Email: makeup.artists@lauramercier.com


The Company, in its sole discretion, will determine if an artist may participate in its professional artist program. Upon receipt of materials, expect a reply within 2-4 weeks. Unfortunately, as we only ship within the United States, we are not accepting international applicants to the program at this time.

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14. Question: Do you accept international orders?

Answer: We currently do not ship orders outside the United States. However, you may make a purchase with an international credit card if the order is shipping to an address within the United States.

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15. Question: Where can I purchase nyakio™ products?

Answer: You can purchase nyakio™ products at nyakio.com, HSN on TV and HSN.com.

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16. Question: How can I contact you?

Answer: You can reach us by email at contact_us@nyakio.com or by phone at 1-888-9NYAKIO (1-888-969-2546).

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17. Question: Do you perform testing on animals?

Answer: We oppose animal testing and our products are not tested on animals unless required by government regulations. We actively support initiatives to create alternatives to required animal tests.

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18. Question: How can I get samples of your products?

Answer: You have the option to select samples with every order on our website. We do not mail samples directly to customers.

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19. Question: Are your ingredients from Africa?

Answer: Many nyakio™ ingredients are either from Africa or indigenous to Africa.

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20. Question: Are your products non-toxic?

Answer: nyakio™ products are formulated without parabens, sulfates, synthetic dyes, phthalates or triclosan, all of which can be harmful. We strive to offer you the best good-for-you ingredients.

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21. Question: Are your products organic?

Answer: nyakio™ products are not organic but we strive to offer you the best good-for-you ingredients.

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22. Question: Are your products edible?

Answer: No, nyakio™ products are not edible. All nyakio™ products are for external use only.

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23. Question: Where can I find your ingredient list?

Answer: Each nyakio™ product on our website – nyakio.com – has an ingredient list on the product detail page and there is a special ingredients library section of the site. The ingredient list is also printed on each product’s carton.

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24. Question: Are your ingredients harvested from a sustainable farm?

Answer: nyakio™ products are not harvested from a sustainable farm.

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25. Question: Is your packaging recyclable?

Answer: All nyakio™ cartons and liners are recyclable. Many of our tubes, caps, jars and bottles are also recyclable.

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26. Question: What is a Kola Nut?

Answer: Kola Nut is the caffeine-rich fruit of the Kola Tree.

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27. Question: What is the significance of Kenyan Coffee?

Answer: Kenyan Coffee is known for its energizing, exfoliating and antioxidant benefits as well as its pleasant, non-bitter aroma derived from its citrus note.

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28. Question: How can I apply for a position or see a list of available jobs?

Answer: To submit an application or view current job listings, click here.

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29. Question: Who can I contact at nyakio for a donation request?

Answer: Please send materials regarding your donation request at least 90 days prior to the event to us via email at charitablerequests@gurwitchproducts.com.

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30. Question: How can I apply for a position at Laura Mercier or see a list of available jobs?

Answer:

To submit an application or view current job listings at Laura Mercier,click here.

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31. Question: Does your foundation contain SPF?

Answer:

The following foundations contain SPF 15 or greater: Tinted Moisturizer with SPF 20, Tinted Moisturizer Oil-Free SPF 20, Illuminating Tinted Moisturizer SPF 20, Stick Foundation SPF 15, Mineral Powder SPF 15, Mineral Pressed Powder SPF 15.

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32. Question: Can I get a consultation or get one of your makeup artists to apply makeup for me at an event?

Answer:

Please contact your local Laura Mercier counter, or counter local to your event, to see about scheduling a time with one of our makeup artists. View a list of locations in your area by clicking here: http://www.lauramercier.com/store/content/findStores.jsp?itemCat=store&displayEvents=true

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33. Question: How can I order from Laura Mercier?

Answer:

You can order from Laura Mercier by shopping online on this web site, or by telephone at 888-637-2437 (888-MERCIER).

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34. Question: Where can I send my Tweezerman Tweezers to be sharpened?

Answer:

Please include the tweezers along with your name, address, daytime phone number in an insured padded mailer mailed to:
Tweezerman Service
2 Tri Harbor Court
South Dock #1
Port Washington, NY 11050
USA

For further details on contacting Tweezerman for sharpening or repair of your tweezers, check out their site, http://www.tweezerman.com/pages/index.cfm?pg=20&ca=4. 

 

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35. Question: Do your brushes have a lifetime guarantee?

Answer:

There is no guarantee policy for this product. If for any reason you are not satisfied with your purchase of this product you may return it within 30 days from the date of purchase. If the item is defective upon receipt, please contact us at 888-637-2437 and we can send a replacement. If your brushes are properly cared for, they should last several years. After cleaning your brush, do not let it sit in water, as this can warp the wooden handles over time. Also take care to not allow water past the metal ferrule that holds the hairs, to ensure that it stays glued to the wooden handle. After washing your brushes, you may need to reshape the hairs, and then lay flat to air dry.

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36. Question: Do you ship to military address or the US Protectorates?

Answer:

Currently, all items may be shipped to a military (APO/FPO) address or a US Protectorate (Puerto Rico, American Samoa, Guam, U.S. Virgin Islands, and the Commonwealth of the Northern Mariana Islands) except for items that are considered hazardous material (hazmat). These items include: Parfum, Eau de Parfum, Eau de Toilette, Brush Cleanser and Nail Lacquer. 

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37. Question: Do all of your products that contain an SPF protect against both UVA and UVB rays?

Answer:

Yes. The following items contain SPF: Moisturizer Cream with SPF 15, Mega-Moisturizer Cream with SPF 15, Oil-Free Moisturizer SPF 15, Flawless Skin Day Crème SPF 15, Flawless Skin Oil-Free Day Lotion SPF 15, Tinted Moisturizer SPF 20, Tinted Moisturizer Oil-Free SPF 20, Illuminating Tinted Moisturizer SPF 20, Mineral Powder SPF 15, Mineral Pressed Powder SPF 15, Stick Foundation SPF 15, HydraTint SPF 15 and Lip Balm SPF 15.

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38. Question: Who can I contact at Laura Mercier for a donation request

Answer:

Please send materials regarding your donation request at least 90 days prior to the event to us via email at charitablerequests@gurwitchproducts.com.

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