Shipping Services

Shipment Pricing:
UPS Ground: $5.95
UPS 2nd Day Air: $11.95
UPS Next Day Air: $15.95
US Postal Service: $5.95

Shipment Status:
Orders are normally processed within 24 hours Monday - Friday. Orders received after 2PM on Friday, Saturday, Sunday and all major holidays will be processed within 24 hours of the following business day.

We reserve the right to hold an order up to 48 hours before shipping. You will be notified if there is an issue.

Delivery Estimate:
In observance of Independence Day, all orders placed after 1pm CST on Thursday, July 2nd, will not be processed until the following Tuesday, July 7th.

UPS Ground: 4-6 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day
*US Postal Service: 10-14 business days

*PO Box, APO & FPO deliveries may take longer than 2 weeks for delivery

Saturday delivery is not available at this time.

Shipping Restrictions:
Fragrance, Candles and Brush Cleanser may only be shipped via UPS Ground or USPS.

Each shipment includes instructions for returning merchandise. To return or exchange merchandise, please enclose your receipt (noting on the front side the reason for your return and the action you wish taken), and ship your package pre-paid and insured. Should you have any questions concerning a return, please contact us.

Please ship the item(s) to:
Attn: Returns/Exchanges Dept.
13259 N. Promenade Blvd.
Stafford, TX 77477

Please note: Only items purchased on www.lauramercier.com may be accepted for a return or exchange.

We will not refund or exchange any items purchased at a store location.

Only items purchased are refunded. Shipping and handling costs will not be refunded.

At lauramercier.com, we respect your concerns about privacy. The following policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. As we continue to develop our Web site and take advantage of technologies to improve the services we provide, our policies will continue to evolve. We therefore encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices. Currently, lauramercier.com gathers online customer information to improve the content of our Web site, to enhance your online shopping experience and for marketing and promotional purposes. We collect information from you in two primary ways: when you register to purchase and when you register for email (please see below for details concerning each). There are also incidental instances in which we would need to gather relevant information from you, including requesting a catalog.

The information you provide upon registering to purchase includes general facts necessary for us to complete your order - your name, mailing address, shipping addresses, email address, and credit card number. Your credit card number is privileged information and will at no time be shared with a third party. Your online account information is stored and maintained in a secure location separate from this Web site.

The information you provide upon registering for email consists only of your name and email address. We will use this information to respond to your submissions and may share your email address with the affiliates of Gurwitch Products, L.L.C. and other organizations which may be of interest to you.

To register for email from lauramercier.com, visit our signup page.

To unsubscribe from Laura Mercier news, visit our unsubscribe page.

Although we will make every effort to respond quickly to applicable email messages, Gurwitch Products, L.L.C. is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding lauramercier.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Web site or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through lauramercier.com shall become and remain the property of Gurwitch Products, L.L.C. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. Should you have any questions concerning a submission, please contact us.

Promotions codes are special offers supplied through our newsletter emails. This is not an eGiftcard, which can be supplied as a payment method during checkout.