We at Laura Mercier Cosmetics are committed to providing the best possible support and easy to find, quick information about your beauty questions and concerns. You can get immediate answers to your most common questions by visiting our Frequently Asked Questions. For inquiries about our professional makeup artist discount program, contacting our public relations, or submitting your resume, please see our Contact Us page. Our Contact Us page also has a free form section to email for assistance you may need, along with details on how to contact us by mail and telephone.
Be sure to add our email address () to your Address Book to ensure email delivery.
Shop www.LauraMercier.com
- Create a new account
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Click "Log-In" icon
Type in an email address and select "N0, I do not have a password."
Create a personalized password.
Insert the shipping and billing information and click "continue" to complete the process.
- Log-In - Existing Customer
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Click on the "Log-In" icon in the Shop Online Section.
Type in your email address and password.
- How to Shop
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Enter the quantity of product you wish to place in your shopping bag and click "add to bag."
The product will then be placed in your shopping bag.
No more than 5 units of an item may be purchased at one time.
- Editing Your Shopping Bag
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At any time during the shopping process you may add, edit or delete your shopping bag
Click the "View Bag" icon at the top right of the page to add, edit or delete a quantity in the shopping bag.
Edit the quantity in the box and click "continue."
- Update Your Profile
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Go to Log-In and select shipping/billing addresses. Make the necessary adjustments and click "update information."
Your profile will save multiple addresses. Please select the correct address before proceeding through the checkout process.
- Check Out
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Click on the "View Shopping Bag" icon by either logging in using your email and password that was created or create a new account. Review the shipping and billing information then click "continue." Review the items and quantities in your bag and click "continue." Once all items look satisfactory, click "submit order." After submitting your order, you will receive an email order confirmation.
Order Status
- Shipment Status
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Orders are normally processed within 24 hours Monday-Friday. Orders received after 1pm CST on Friday, Saturday, Sunday and all major holidays will be processed within 24 hours of the following business day.
We reserve the right to hold an order up to 48 hours before shipping. You will be notified if there is an issue.
- Where's my order?
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Call 888-637-2437/MERCIER with your order number to check the status of a shipment.
- Cancel an Order
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Please call 888-637-2437/MERCIER to cancel a purchase.
Please note: If an order has been shipped we can not cancel the order.
- Maximum Purchase
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You may purchase up to five units of each item.
Shipping & Handling Information
- Shipping & Handling Methods - We offer the following shipping methods.
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UPS Ground - $5.95
UPS 2nd Day Air - $11.95
UPS Next Day Air - $15.95
US Postal Service - $5.95
Some methods may not be applicable to your shipping area.
Express orders are processed the same day if the order is received prior to 1pm CST.
- Shipping Rules and Restrictions
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Orders are normally processed within 24 hours Monday-Friday. Orders received after 1pm CST on Friday, Saturday, Sunday and all major holidays will be processed within 24 hours of the following business day.
Alaska and Hawaii - select UPS 2nd Day Air or United States Postal Service only.
APO/FPO/PO Boxes - select United States Post Office only.
U.S. Protectorates - select USPS only.
All shipments containing fragrance, candles, nail lacquer or brush cleanser may only be shipped UPS Ground only.
- International Shipments
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Laura Mercier does not ship orders to locations outside of the United States and its Protectorates. Please see our list of International Locations. Store Locations.
- Shipping to Multiple Addresses
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At this time we do not offer shipping to more than one location per order. Should you have further questions contact us at 888-637-2437.
Returns and Exchanges
- How can I return an item I purchased?
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Each shipment includes instructions for returning merchandise. To return or exchange merchandise, please enclose your receipt (noting on the front side the reason for your return and the action you wish taken), and ship your package pre-paid and insured. Should you have any questions concerning a return, please contact us.
Attn: Returns/Exchanges Dept.
13259 N. Promenade Blvd.
Stafford, TX 77477For additional information, please contact us at 1-888-637-2437/MERCIER
- Return/Exchange Restrictions
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Please note: Only items purchased on www.lauramercier.com may be accepted for a return or exchange.
We will not refund or exchange any items purchased at a store location.
Only items purchased are refunded. Shipping and handling costs will not be refunded.
- What if an item is damaged?
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If an item is broken or damaged in transit, please contact customer service within 30 days for a replacement.
Items will not be replaced after 30 days.
eGift Certificates
- Where can I use an eGift Certificate?
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eGfit Certficates may only be used on www.lauramercier.com.
- How much money can I put on a Laura Mercier eGift Certificate?
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A maximum of $300.00 USD is allowed per eGift Certificate.
- How is an eGift Certificate delivered?
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Once an eGift Certificate is purchased, an email notification will be delivered to the recipient and an email receipt will be sent to the buyer
- What is an eGift Certificate?
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An eGift Certificate is an electronic gift card that can be used to make a purchase on www.lauramercier.com.
- How do I use an eGift Certificate?
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During the checkout process there is a section titled "eGift Card/Promotion Code." You will enter the eGift card number in the "eGift Card" field.
Only two eCards may be used per order.
Product Pricing and Payment Policy
- Product Pricing
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The prices displayed on this web site are quoted in U.S. currency and as such are valid only in the United States of America. Prices are subject to change at any time. A sales tax and shipping & handling charge will be determined by the ship-to address of the order and automatically added.
We are required by law to apply sales tax to order (including shipping & handling) for the following states and the District of Columbia: AR, CA, CO, CT, DC, FL, GA, IL, IN, KS, MD, MI, MN, MO, NC, NJ, NV, NY, OH, PA, RI, SC, TN, TX, VA and WA. Orders are taxable (excluding shipping & handling) for the following states: MA and UT.
- Credit Card Payment
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We accept American Express, Mastercard and Visa
- International Orders
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Unfortunately, we are unable to process orders if you are attempting a purchase from www.lauramercier.com from outside the continental U.S. Please feel free to contact us at 281-275-7038.
- Gift Box
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Each gift box request includes a handwritten gift card with your personal message (up to 80 characters). A minimum of $50.00 is required before selecting the gift box option.
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